Terms and Conditions

In response to the heightened safety requirements surrounding COVID-19 we have implemented rigorouscleaning and disinfecting protocols. Daily studio operations are overseen with a minimal staff footprint forappropriate social distancing and ensuring a safer working environment for your team. Additionally, we havenewly renovated, private restrooms that are exclusive to Brooklyn Grain and not shared with other buildingtenants. They are thoroughly cleaned and disinfected daily.

We take both your safety and ours very seriously. While closely following CDC and NY State guidelines to maintain a safe workspace, the following protocols are in place until further notice. If you have any questions or special requests do not hesitate to get in touch!

SAFETY PROTOCOLS FOR STUDIOS

• Studio floors, fabrics, surfaces, and touch points are cleaned and disinfected before every shoot.

• Hand sanitizer is supplied in each studio.

• We have newly renovated, private restrooms that are exclusive to Brooklyn Grain and not shared with other building tenants. They are thoroughly cleaned and disinfected daily.

• All studios have independent HVAC systems and air is not circulated between studios.

• All studios have abundant windows that can be opened for ventilation if desired.

• We are limiting occupancy in our studios at 50% normal capacity until further notice. Please see studio pages for current limits.

• We have a no-contact thermometer available if you wish to utilize it for your team.

SAFETY PROTOCOLS FOR EQUIPMENT

• All reserved equipment orders as well as bags, cases and production supplies are handled with gloves and disinfected at last touch when loading them into your studio.

• All equipment, cases, bags and production supplies are disinfected upon return.

• Additional equipment requested during your shoot will be handled with gloves and disinfected prior to release. Allow additional time to fill requests.

• All sub-rented equipment is sourced from trusted vendors with disinfecting protocols that meet ours.

• To minimize contact between staff and clients we strongly urge teams to coordinate and submit a complete list of everything needed and avoid day-of-shoot add-ons.

SAFETY PROTOCOLS FOR STAFF

• We are a two-person, partner team - a real mom & pop! We have and will continue to strictly adhere to self-isolation, social-distancing, face-coverings, following all CDC and NY State guidance - providing your crew with the barest minimum of exposure to others.

• Our after-hours cleaning staff is a small, family-based team of professionals that isolate together.

• We check our temperature daily and complete a daily checklist for COVID symptoms.

• We maintain 6’ distance and wear face-coverings at all times while at the studio.

• We wear gloves when touching any surface or equipment that may be used by clients.

• We clean and disinfect our office and personal high contact surfaces and items daily.

SAFETY PROTOCOLS FOR CLIENTS

• If you are experiencing any symptoms of COVID-19 or have reason to believe you have been exposed, do not come to the studio.

• Properly-worn face-coverings THAT FULLY COVER THE MOUTH AND NOSE are required by all team members when in elevators, hallways, bathrooms, studio common areas, when entering and exiting the building and whenever interacting with staff.

• To avoid contact between teams we require staggered call times on days when multiple shoots are scheduled in our studios.

• To minimize contact during your shoot, an on-set contact person must be designated with a cell phone number provided to the studio prior to shoot so that any communication between staff and your team during the shoot can be conducted via phone or text. Should needs arise during the shoot we ask that you text or call us from your cell phone from within your studio. We will bring requests to your studio and leave items in an area designated for drop-offs & pickups to avoid direct contact with team members.

• We ensure that clients do not congregate in our common areas or building hallways.

SAFETY PROTOCOLS FOR DELIVERIES

• For deliveries, including food, we encourage a member of your team to receive delivery directly from your courier in the hallway. Couriers should not enter studios. If we receive delivery on your behalf we will contact your designated on-set contact. We can bring any received deliveries to your studio and leave in an area designated for drop-offs.

• Deliveries or pickups outside of your studio booking hours are accommodated on a case by case basis and must be pre-arranged with the studio manager.

A NOTE REGARDING PPE + DISINFECTING SUPPLIES

Studios and bathrooms are provided thoroughly cleaned and disinfected by our professional cleaning staff. Hand sanitizer is supplied. If you foresee a need for disinfecting cleaners or PPE for your team to use during your shoot please ensure we receive your request at least 72 hours prior to shoot. Best efforts will be made to fill all requests through our suppliers.